Products are sold new unless otherwise stated by us. Products should be paid for prior to dispatch and will be sent as soon as possible. Standard Delivery is usually within three working days. (If an order is placed at the weekend, this starts from the Tuesday after.) Usually delivery is much faster, but it is better to allow a week. If a fast service is required, use Express. Saturday delivery is available at an extra cost but we cannot guarantee this service since it is out of our hands. Overseas customers may be charged extra for very large packages, you will be advised before the item/s are despatched.
Payment is accepted by most credit & debit cards. Aditional security information may be required.
Cheques require 5 working days from receipt for clearance. A deposit may be required for firm orders on items not currently in stock.
Payment by paypal is accepted but it is advisable to check that the item is in stock as payment is usually imediate, before we get a chance to process the order, if the item is not in stock we will refund you.
In the event of a problem with the item, please phone us in the first instance. In the majority of cases, it is possible to sort it by phone. Any damage needs reporting on receipt of the item - by phone or email. If the item needs to be sent back, it will be examined by us on return and the appropriate action taken. Please return any items in their original packaging. Most items come with a guarantee covering normal use.
‘Returns Policy. If you change your mind about your purchase, please return the unused goods to us with the original till receipt within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
[For overseas customers: Import taxes and customs charges are the responsibility of the buyer.]
MC2 Telescope Shop is a real shop, so goods can usually be seen before purchase. Buyers choosing the on-line service may discuss choices prior to purchase by phone or email. MC2 Telescope Shop staff are happy to advise and respond to queries, but the decision is ultimately the customer's. If goods have been sent out, and the customer has a change of mind, delivery costs are his/her responsibility. Goods should be sent back unopened. Any goods sent back after opening are liable to a re-stocking charge, as they have effectively become second-hand.
MC2 Telescope Shop 01373 474763, or email: mc2scopes@yahoo.co.uk.
